Shipping costs and time:

Due to the nature of our stone products we cannot always predict the manufacturing times or delivery costs for orders. When we receive an order we will determine the best possible time and delivery costs. We then contact you with this information and arrange payment and delivery.

While many items are continuously in stock, we are unable to guarantee immediate supply of all products. If additional manufacturing time will be required we will contact you as soon as possible to discuss the matter.

We generally ship products as soon as payment has been received unless other arrangements have been made.

Large or delicate items:

Many of the stone products we manufacture are extremely heavy. While we allow for free pickup from our factory, some items cannot be safely loaded into  a typical car or handled without special equipment. If you have selected our free pickup service for such items we will contact you to confirm that you have suitable transport available.

Installation permits:

Items to be installed in cemeteries or other public places often require special permits. We can generally arrange such permits for you.

Delivery discrepancy or queries:

If you have been delivered a product which does not match your expectations please contact us as soon as possible to discuss the matter. Please note that the stones used in our products are natural material and some slight variation in colouring and patterns is normal.

If you have any questions regarding shipping and handling of our products please contact us via e-mail at admin@nationalstone.com.au or by phone on +61 (2) 6297 1611.